The following terms and conditions dictate your use of our website. By using our website you agree to the terms and conditions on this page in its entirety. If you disagree to any of the terms and conditions you must not use the site.By agreeing to these terms and conditions you are confirming that you are over 18 years of age. You may use content from our website for your own personal use but you are limited by the following restrictions listed below and anywhere else in these terms and conditions.


Publish material taken from the site, including republishing on other websites.
Show any material in public which has been taken from the website.
Use any material from the website for commercial reasons.
Modify any material on the site in any way.
Use the website in any way that may cause any damage to the site or in any connection with illegal activity.
Use the website in any way which consists of or is link to any malicious computer software.
Conduct any data collection activities in relation to the website without our written consent.
Use the website to communicate unsolicited commercial transmissions.
Use the site for any marketing activities without our written consent.


We reserve the right to restrict access to any part of the website at our discretion. You must ensure that your user ID and PASSWORD provided for gaining access to restricted areas is kept confidential. Your user ID and Password may be disabled by us at any time at our sole discretion.
Product reviews will be viewed by us and will be added to the site at our discretion.

Although we try to keep all information complete and up to date there may be occasions from time to time where content on the website falls short of being completely accurate.
These terms and conditions do not; limit or exclude our or your liability for death or personal injury resulting from negligence; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that in not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

If you breach any of these terms and conditions we will take action deemed appropriate. This may result in suspending your access to the website or starting court proceedings against you.
These terms and conditions may be revised from time to time. Please be sure to check you are up to date with the current version.The terms and conditions are set out to be beneficial to you and us and is not intended to be of benefit to or enforceable by any third party.

These terms and conditions and our privacy policy make up the whole agreement between you (the customer) and us (the retailer) relating to the use of our website, These terms and conditions replace previous agreements in connection to your use of this website.

These terms and condition are governed in accordance with English law. Any disputes relating to these terms and conditions will be liable to be subjected the exclusive jurisdiction of the courts of England and Wales.
Returns, Refunds and Exchanges Policy


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Taylors Petfoods Ltd
Unit 5 Station Road Industrial Estate
Station Road
NR17 2NP

3. Include in your package a signed letter stating the reason for your return and the original receipt.


Some items can not be returned if they are opened. These include foods and chemicals.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 
We do not refund the original shipping and handling that you paid on the order.


If your item is in like new condition, you may exchange your item for a different size or colour. You will still have to pay return shipping. Our Details:

Taylors Petfoods Ltd
Unit 5, The Trading Estate
Station Road
NR17 2NP

Our Company Registration number is: 7142880
Our VAT number is: 394 3119 43